ban99 Terms and Conditions

By using the ban99 website and all related services (hereafter referred to as the "Platform"), you acknowledge that you have fully read, understood, and agreed to these terms and conditions ("Terms").

These Terms form a legally binding agreement between the company operating the ban99 platform and the registered user ("Member"). If you disagree with any part of these Terms, please refrain from using the platform.

These Terms apply to all games, betting features, promotional offers, and other services available on the platform. Access to the ban99 platform is governed by the laws and regulations of Bangladesh.

To open an account and use services on the ban99 platform, the following conditions must be met:

• You must be 21 years of age or older (for 21+ users only).
• You must enter into this agreement of your own free will and in full mental capacity.
• Your personal information must be accurate and complete.
• You must confirm that online gaming or betting is not legally prohibited in the country or region where you reside.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.

ban99 may request necessary documents for identity verification at any time. Failure to provide the correct documents may result in account suspension.

You must provide accurate and complete information when registering an account on the ban99 platform. Providing false information or withholding information may result in account closure.

3.1 Account Information

• You must correctly provide your full name, date of birth, email address, and mobile number.
• If your information changes, update your profile immediately.
• Only one account per member is permitted.

3.2 Password and Security

• Keep your password confidential and do not share it with anyone.
• If you suspect unauthorized access to your account, notify our support team immediately.
• You may not allow anyone else to use your account.
• The member is fully responsible for the security of their account.

3.3 KYC Verification

ban99 follows an identity verification process (KYC) to ensure secure transactions. The following documents may be requested before withdrawal or when a certain limit is exceeded:

• A copy of your National ID (NID) or passport.
• Verification that the name matches the bKash, Nagad, or Rocket account.
• Additional verification documents if required.

The following guidelines apply to financial transactions on the ban99 platform:

4.1 Deposit Rules

• Minimum deposit amount: ৳500 (for each payment method).
• Accepted payment methods: bKash, Nagad, and Rocket.
• Deposits must be made only from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited.
• Once a deposit is confirmed, it will be credited to your account immediately.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal processing time: generally completed within 5-30 minutes.
• Withdrawals may be delayed or suspended if KYC verification is not completed.
• ban99 reserves the right to temporarily suspend the withdrawal process in cases of suspicious activity.

4.3 Transaction Cancellation

Once a deposit is confirmed, it cannot be cancelled. A withdrawal request can only be cancelled before processing has begun. For any transaction-related issues, contact our 24/7 live chat support.

All bonuses and promotional offers provided by ban99 are subject to the following general terms. Separate specific terms may apply to each bonus.

5.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000.
• A 20x wagering requirement must be met before the bonus can be withdrawn.
• The welcome bonus applies to the first deposit only and can be used once per account.

5.2 General Bonus Terms

• You must fully read the relevant terms before claiming a bonus.
• ban99 reserves the right to change, suspend, or cancel any bonus offer at any time.
• Two bonuses cannot be used at the same time unless specifically permitted.
• If a member violates bonus terms, the bonus and any associated winnings will be forfeited.

5.3 VIP Program

The ban99 VIP program has four tiers, each offering weekly cashback:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

Advancement to a VIP tier depends on your activity and usage patterns. VIP cashback is paid out on a regular weekly basis.

The following general rules apply to the use of all games and betting features available on the ban99 platform:

6.1 Betting Policy

• All bets are final once placed and cannot be changed or cancelled.
• ban99 reserves the right to correct the outcome of any bet that was processed incorrectly due to a technical error.
• If there is any doubt about the outcome of a game, ban99's own logs and records will be considered final.

6.2 Software and Technology

• Using bots, automation software, or other unauthorized tools in any game or software on the ban99 platform is prohibited.
• ban99 is not responsible for any losses caused by internet connection issues or device failures.
• Games may be temporarily unavailable during platform maintenance.

6.3 Cricket Betting

For cricket betting, bets are accepted on matches from BPL, IPL, T20 World Cup, and other international tournaments. If a match is cancelled or left incomplete due to weather, ban99's specific cricket betting rules will apply.

The following activities are strictly prohibited on the ban99 platform. Violating these rules may result in immediate account closure and forfeiture of all funds:

• Using the platform for money laundering or processing illegal funds.
• Fraudulent activities — fake identity, stolen payment information, or deceptive bonus claims.
• Creating multiple accounts to take advantage of bonuses or promotions.
• Exploiting game vulnerabilities or technical errors to gain an unfair advantage.
• Using bots, automation software, or artificial intelligence to attempt to win unfairly.
• Harassing, threatening, or misleading other members.
• Using third-party accounts or payment methods.
• Attempting cyberattacks or security breaches against the platform.

ban99 places the highest importance on responsible gaming. We believe entertainment should be enjoyed with awareness. You are encouraged to follow these guidelines:

• Play for entertainment only — never to recover losses.
• Only bet within your financial means.
• You can set daily, weekly, or monthly deposit limits on your account if you wish.
• Contact our support team to activate self-exclusion for a set period if needed.

For more details, visit our Responsible Gaming page.

ban99 places the highest importance on the privacy of your personal information. How we collect, use, and protect your information is described in detail on our Privacy Policy page.

• Your personal information is used solely for providing services and meeting legal obligations.
• Your information is not sold or shared with third parties without authorization.
• Limited information may be disclosed to prevent financial fraud or upon request by legal authorities.

To the maximum extent permitted by law, ban99 is not liable for the following:

• Losses caused by a member's internet connection or device issues.
• Delays caused by disruptions to third-party services (bKash, Nagad, Rocket).
• Losses caused by a member's own errors or a breach of account security.
• Disruptions caused by unavoidable circumstances (force majeure) such as natural disasters, war, or government directives.

11.1 Closure at the Member's Request

You may request to close your account at any time through our 24/7 live chat support. Before closing your account, please ensure that:

• All active bets have been settled.
• Any bonus balance has been withdrawn after the applicable wagering requirements have been met.
• Any remaining withdrawable balance has been sent to your payment account.

11.2 Closure by ban99

ban99 may unilaterally close an account under the following circumstances:

• A serious breach of the terms and conditions.
• If fraudulent or deceptive activity is proven.
• Failure to verify age or provision of false information.
• For legal or regulatory reasons.

If a complaint or dispute arises, please try to resolve it through the following steps:

• First Step: Contact the support team via 24/7 live chat and provide a detailed description of the issue.
• Second Step: If the issue is not resolved via live chat, submit a formal complaint by email to [email protected].
• Resolution Time: An initial response to general complaints is provided within 72 hours. More complex matters may take additional time.

ban99's system logs and records will be considered final evidence in all disputes.

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]

Our support team is always ready to assist you in Bengali. Your questions will be answered as quickly as possible.

These terms and conditions apply to all services on the ban99 platform. See the relevant pages: Privacy Policy • Responsible Gaming • FAQ • About Us