ban99 Privacy Policy

1 Definitions and Introduction

In this Policy, "personal information" means any information that can directly or indirectly identify a person — such as name, phone number, email address, national identity card number, bank or mobile financial service (bKash, Nagad, Rocket) details, and device identification data.

"ban99", "we", "us", or "platform" refers to the entity operating the website https://ban99.cam. "User", "you", or "your" refers to any person using ban99's services.

2 What Information We Collect

ban99 may collect the following types of information:

• Identity Information: Full name, date of birth, nationality, national identity card or passport number.
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: Mobile banking numbers (bKash, Nagad, Rocket), transaction history, deposit and withdrawal records.
• Account Information: Username, password (in encrypted form), account settings and preferences.
• Technical Information: IP address, device type, browser information, operating system, cookie data, and log files.
• Usage Information: Time spent on the site, pages visited, game history, and betting activity.
• Communication Records: The content of your conversations with us via live chat or email.

3 How We Use Your Information

We use the collected information for the following purposes:

• To create and manage accounts and to verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To improve service quality and develop new features.
• To operate anti-money laundering (AML) and fraud prevention measures.
• To verify age (21+ confirmation) and implement responsible gaming policies.
• To comply with applicable laws, regulations, or government directives.
• To diagnose technical issues and ensure cybersecurity.
• To send marketing communications — only with your prior consent.
• To provide 24/7 customer support in Bengali.

4 Legal Basis for Data Processing

We process your personal information on the following legal bases:

• Contractual Necessity: To provide services, manage accounts, and complete financial transactions.
• Legal Obligation: To comply with applicable national and international regulations, such as AML/KYC requirements.
• Legitimate Interests: To prevent fraud, ensure site security, and improve service quality.
• Consent: Where you have explicitly agreed to marketing communications or the use of cookies.

5 Sharing Information with Third Parties

ban99 does not sell or rent your personal information. However, information may be shared with selected third parties in the following limited circumstances:

• Payment Processors: Mobile financial service providers such as bKash, Nagad, and Rocket — solely for processing transactions.
• Identity Verifiers: Approved service providers for completing KYC (Know Your Customer) processes.
• IT Service Providers: Cloud hosting, database management, and cybersecurity services — under strict confidentiality agreements.
• Law Enforcement Agencies: Government or regulatory bodies under court order or legal requirement.
• Fraud Prevention: In cases involving investigation of illegal activity, fraud, or security threats.

All third-party providers are contractually bound to maintain data protection standards consistent with this Policy.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as legally required:

• Active Accounts: For the entire duration the account remains active.
• Financial Transaction Records: Generally a minimum of 5 years — in accordance with legal and anti-money laundering requirements.
• KYC Documents: For the period specified by applicable law, even after account closure.
• Technical Logs: Generally up to 12 months.
• Marketing Consent Records: From the date consent was given or until the date consent is withdrawn.

At the end of the retention period, data is securely deleted or anonymised.

7 Data Security Measures

ban99 has adopted industry-standard technical and organisational measures to keep your personal and financial information secure:

• SSL Encryption: 256-bit SSL/TLS encryption is used for all data transfers.
• Password Hashing: Your password is never stored in plain form — strong cryptographic hash functions are used.
• Two-Factor Authentication (2FA): Two-step verification for additional security.
• Firewall and Intrusion Detection: Real-time threat monitoring systems.
• Regular Security Audits: Periodic reviews to identify potential vulnerabilities.
• Restricted Access: Only authorised staff can access your data.

However, no method of transmitting or storing information over the internet can be guaranteed 100% secure. You are therefore also responsible for keeping your account credentials confidential.

8 Cookies and Tracking Technologies

The ban99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve site functionality.

Types of cookies we use:

• Essential Cookies: Essential for the basic operation of the site — login sessions, security tokens, etc. These cannot be disabled.
• Performance Cookies: For analysing and improving site performance — such as which pages are visited most.
• Functionality Cookies: To remember your preferences and settings — such as language selection.
• Analytics Cookies: To collect statistics for understanding user behaviour — subject to consent only.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the site.

9 Your Rights Regarding Personal Information

You have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances — although this may not be fully honoured where legal or regulatory obligations exist.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to certain uses of your information, particularly in the case of direct marketing.
• Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw your consent to marketing communications or optional data processing at any time.

To exercise these rights, contact our support team. We will generally respond to your request within 30 days.

10 Your Responsibilities for Account Security

You also have certain responsibilities for keeping your account secure:

• Use a strong and unique password and change it regularly.
• Never share your login credentials with anyone else.
• Always log out after accessing your account from a public or untrusted device.
• If you notice any suspicious activity, inform our support team immediately.
• Stay alert to phishing emails or fake websites.

11 Privacy of Minors

ban99 services are for persons aged 21 (twenty-one) or over only. We do not knowingly collect personal information from any minor. Age is verified at registration, and if a person under 21 is identified, the account is closed immediately.

If a parent or guardian discovers that their minor child has registered on our platform, please contact us immediately. We will delete the relevant information and close the account.

12 International Data Transfers

In some cases your information may be processed or stored on servers outside Bangladesh — particularly in relation to IT infrastructure services. In such cases it is ensured that the relevant country or service provider maintains data protection standards consistent with this Policy and that appropriate contractual safeguards are in place.

13 Third-Party Websites and Services

The ban99 platform may contain links to third-party websites. Following these links will bring you under the privacy policy of that site. ban99 is not responsible for the privacy practices of third-party sites or services. We therefore recommend reading the policies of those sites separately.

14 Changes to This Policy

ban99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or via a site notification. If you continue to use the services after changes are made, you will be considered to have agreed to the updated Policy.

We can provide previous versions of the Policy upon request.

15 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Your privacy is very important to us. Your information at ban99 will always remain safe and secure.