Safe and Responsible Gaming

Responsible Gaming at ban99 — Your protection is our priority

Keep gaming within enjoyable limits. ban99 believes gaming is entertainment — not a burden. We are always here to help you stay in control of your gaming habits.

What is responsible gaming and why does it matter?

Online gaming and betting can be a source of entertainment in people's lives — but when it goes beyond healthy limits, it can have a negative impact on personal, family, and financial life. At ban99, we believe every player should set limits and play with enjoyment.

Responsible gaming means playing with awareness — being mindful of your budget, your time, and your mental state. ban99 provides a number of tools and services to help you maintain this awareness, all completely free and available 24/7.

Important: ban99 is a platform for users aged 21 and above only. Registration and play by minors is strictly prohibited. We follow a strict age verification policy.

If you feel that gaming is going beyond your control, do not wait — contact our 24/7 live chat support. Our team is always ready to assist you in Bengali.

ban99's  Responsible Gaming Tools

Six powerful tools are always active on our platform to protect you.

Deposit Limit Setting

You can set your own daily, weekly, or monthly deposit limit. There is no way to exceed this limit, which keeps your budget protected. Lowering the limit takes effect immediately, but increasing it is subject to a waiting period.

Self-Exclusion

If you feel you need a break, you can exclude yourself from the platform for 30 days, 6 months, or permanently. During self-exclusion, no deposits or gaming activity will be possible on your account.

Time-Out Feature

Want to take a break for a set period? Set a time-out from 24 hours up to 6 weeks. During this time your account will be completely inactive — come back refreshed with a clear head.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the system will automatically warn you or log you out. This reduces the chance of playing for longer than intended.

Reality Check Reminder

At regular intervals, a pop-up will remind you how long you have been playing and your total spend so far. This small reminder plays a big role in making informed decisions.

Loss Limit Setting

Set a maximum daily or weekly loss limit. Once this limit is reached, your account will automatically stop placing new bets — this is the most effective way to reduce the risk of financial loss.

21+

For 21+ Only

To participate at ban99, you must be 21 years of age or older. This is a mandatory requirement.

Age Verification Policy

ban99 is committed to keeping minors completely away from gaming. Age verification is mandatory when opening every new account and before the first withdrawal.

We ask families — if you suspect that an underage member of your family is using this platform, notify our support team immediately. We will act promptly.

Advice for parents and guardians: use parental control software on your device and have open conversations with your family about online gaming.

  • Age verification is mandatory at registration
  • We have the ability to immediately suspend suspicious accounts
  • Registration with false information is punishable by a permanent ban
  • Withdrawals are held until document verification is complete

Warning Signs of Problematic Gaming

If any of the behaviours below apply to you, it is time to stop and seek help. This is not a sign of weakness — it is a sign of awareness.

  • Feeling the urge to keep betting in an attempt to recover losses
  • Spending more than the budget set aside for gaming
  • Hiding your gaming habits from family or friends
  • Unable to focus on daily tasks, work, or studies
  • Feeling restless, anxious, or irritable when not playing
  • Spending money on gaming by taking on debt or borrowing
  • Unable to stick to limits you set for yourself
  • Experiencing sleep disturbances or physical discomfort due to gaming

If any one of the above signs applies to you, please contact ban99's 24/7 live chat today. Our trained support team is ready to help you in Bengali.

10 Tips for Healthy Gaming

Follow the guidelines below to build responsible gaming habits — it will make your gaming experience more enjoyable.

  • Set a budget before you play and stick to it strictly — take a break if you lose more than ৳500.
  • Do not think of gaming as a source of income — it is entertainment, not an investment.
  • Never game when you are stressed, tired, or under the influence of alcohol.
  • Keep ban99's deposit limit feature active — it is the best protection.
  • Take a break of at least 15 minutes every hour and get up and walk around.
  • Do not place extra bets trying to win back money you have lost.
  • Give time to other hobbies and relationships alongside gaming.
  • Only spend money that you can afford to lose without affecting your daily life.
  • Let your family or close ones know about your gaming — hiding it makes problems worse.
  • If in doubt, use self-exclusion — it takes courage, not weakness.

 Get in Touch for Support

ban99's support team is with you 24 hours a day, 7 days a week. We treat every responsible gaming request with the highest priority.

Live Chat Support

Our team is always available on 24/7 live chat in Bengali. Submit your self-exclusion or limit setting requests here.

Average response time: within a few minutes

Email Support

Contact us by email for detailed matters. All responsible gaming requests are processed on a priority basis.

[email protected]

Questions and Answers about Responsible Gaming

Go to your account settings and activate self-exclusion from the "Responsible Gaming" section. You can also request it via our 24/7 live chat and our team will apply it immediately on your behalf. Once active, it cannot be cancelled before the set period ends.

Lowering your deposit limit takes effect immediately. However, increasing the limit involves a safety waiting period — this delay is intentional to prevent impulsive decisions. The minimum deposit at ban99 is ৳500.

Time-out is a short-term break (24 hours to 6 weeks), after which you can return normally. Self-exclusion is a long-term break (30 days to permanent), which cannot be cancelled before the period ends and requires a verification process to reactivate. For serious issues, self-exclusion is the right step.

No. ban99 strictly follows a 21+ age policy. Those aged 18, 19, or 20 are not eligible to participate on this platform. Age verification is mandatory at registration, and providing false information will result in permanent account closure.

When you activate self-exclusion, any withdrawable balance in your account will be returned to your registered payment method (bKash, Nagad, or Rocket). Contact live chat for more details.

Notify our support team immediately. We will review your account and take the necessary action. Also change your password and enable parental controls on your device. Account security is your own responsibility, so use a strong password.

Play safe, play happy

Gaming at ban99 is always for entertainment. Use our protection tools and play smart.

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